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We are here to answer any questions and concerns you may have and make your pet transportation process as easy as possible. Please review our FAQ (Frequently asked questions) below before filling out our contact form. We find that this will answer your most common questions about our company and transportation process.
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Frequently Asked Questions
Q. Do you smoke in the vehicle?
A. I do not smoke in my vehicle, and no one else is allowed to, either.
Q. Will my pet be the only one in the vehicle?
A. Almost always, yes. If a ride-share request comes up, I will get permission from both parties and health certificates. You can always request a private transport.
Q. Will my dog be in a carrier or crate?
A. Yes, If that is the safest and your choice. I do have seat belt tethers so they can move and stretch and still be secured. The small carriers go on the front seat and are secured. The choice is yours.
Q. Are you able to transport people along with the animals?
A. Our business insurance does not allow me to transport humans.
Q. When flying small pets, do they go on board with you?
A. Yes, They go in an airline-approved soft carrier. They go under the seat in front of me and I check on them regularly for signs of distress.
Q. Do airlines allow medium or large dogs to fly?
A. At this current time, no. Some airlines are now offering a special compartment below that is animal friendly. I have flown large rescue dogs with Alaskan Airlines with no issues. I know American Airlines offers this service on some of their planes.
Q. Are you licensed and insured?
A. I am licensed and have business insurance as well as commercial auto insurance.
Q. Do you stop for potty breaks on road trips?
A. Of course, we stop for potty breaks, leg stretches, and fresh air.
Q. Do you only transports dogs and cats?
A. I have transported dogs, cats, guinea pigs, an iguana, baby pigs, ducks, goats, and birds. I am not licensed to transport livestock, yet. It is in the expansion plans to transport horses. (dream big)
Q. How do we pay you?
A. I accept credit card payments, Venmo, Cash App, Zelle, and PayPal. After securing a deposit, The remaining balance is invoiced on day of travel. I do not take checks or money orders.
Q.Will you send us updates during the trip?
A. Yes, I will send updates and pictures. You can also follow on live tracking. They will be treated like royalty.
Q. Are there any cancellation fees?
A. Cancellation fees will be on a case-by-case basis. If the trip is long and costly, I will ask for a non-refundable deposit to pay for cancellations of bookings should you cancel at the last minute. Life happens tho, I will try to find a solution that is fair for both of us.
Q. Do you really give partial proceeds to animal rescues?
A. Yes, I give time, money, and supplies to local rescues here in Brooksville and nationwide. We offer discounted transports for our known local rescue organizations as scheduling permits.
My love for animals is evident.
Feel free to ask any questions not covered.
I understand that every situation is a little different.
- Peg B.
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